Smoky Mountain Growlers

SMOKY MOUNTAIN GROWLERS 

Limited lifetime WARRANTY

What's covered?

All manufacturer defects on Smoky Mountain Growler products. Our warranty provides full product replacement for the same size and color product, if the same size and color are not available the product will be replaced with similar product of similar value. Limited Editions are limited and therefore covered by a one year warranty replacement for the same Limited Edition bottle, after the first year it will be replaced one time by the same size regular stock item without forfeiture of the defective Limited Edition item for replacement, the new item will be covered by the lifetime warranty. Our Limited Lifetime Warranty even covers the silicone seal in the top of your lid! 

What's not covered?

Of course, our lifetime warranty doesn't cover normal wear and tear, including dents, dings, scratches, or any other accidental damage likely caused by dropping, tractor pulls, bull rides, lightning strikes, etc., you get the idea, however, it does cover any and all manufacturing defects. Care should be taken to avoid the dishwasher, microwave, stovetop, campfire, and freezer as these will void your warranty. **Translucent Powder Colors will oxidize when placed in the dishwasher. 

Who's covered?

Don't worry if it was a gift or a hand-me-down your still covered - our products keep their warranty no matter where you got it or who you got it from as long as we can verify and authenticate it's an original Smoky Mountain Growler with it's original logo and original registration information. 

How do I submit a claim?

For Warranty claims email customerservice@smokymountaingrowlers.com, include a complete description of what you believe the defect to be, the size, color, approximate date of registration, and name and address of registrant. Once we receive your email we will evaluate your claim and email further instructions, usually within 3 business days. 

Who pays shipping and handling?

If we can validate the date of purchase under one year from original date of purchase and we have determined its likely a defect, Smoky Mountain Growlers will provide free USA shipping both ways. After one year, outside USA, or if we are unable to validate the date of purchase, the claimant will be responsible for shipping and handling costs to return the defective item and receive the replacement. We will always send you a new silicone seal free of charge or shipping for the lifetime of your bottle in the USA. We will provide seals to for those outside the USA for shipping costs only. 

What about the laws pertaining to warranty?

This warranty is limited to the lifetime of your Smoky Mountain Growler product, by Smoky Mountain Growlers, as limited by or subject to applicable laws in the USA. This limited warranty only covers manufacturing defects and does not include any damage or defect caused by, whether directly or indirectly, any of the following: (1) improper use or misuse of the product; (2) damage or defect caused by cleaning, disassembly, alterations, modification, or (3) damage or defect resulting or caused from wear and tear, abuse, fire, or Acts of God. 

What else should I know?

Smoky Mountain Growlers under no circumstances will be liable or responsible for any damage, loss, cost or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, in these cases the above exclusion or limitation may not apply to you. This warranty does give you specific legal rights, you may have other rights also which vary from state to state.